Paper Details: Downloads: 669
Serial Number: P1140508035
Title: Mobile I-ServiceDelivery and Human Resources
Authors: Hesham N. Elmahdy and Ali A. Fahmy
Abstract: I-ServiceDelivery is an idea of the author to organize the services needed in homes and business. It is a virtual system that uses mobiles and the Internet as vehicles to satisfy clients necessities from service desk. It guarantees: provisions of services on time with quality that can be measured, pushing standard of both prices and “to do” procedure. The main objective of this system is to reduce risk of distributed service delivery as well as reducing unemployment. This system uses WAP technology, Web application and traditional Windows application.
Keywords: ServiceDelivery, Help Desk, Quality of Service, Human Resources.
Journal/Conference: International Journal of Computer Networks and Internet Research
Volume: 5
Issue: 1
Submission Date: 3/1/2005 12:00:00 AM
Review Date: 6/1/2005 12:00:00 AM
Publishing Date: 12/1/2005 12:00:00 AM
Article Downloads: 669
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