Paper Details: Downloads: 522
Serial Number: P1141011025
Title: Effectiveness of Accessibility and Usability of Saudi E-Government: an Objective Study
Authors: KHALID ABDULMOHSIN BURAGGA
Abstract: Almost all countries around the globe are striving to avail optimum use of information and communication technology. The increasing demand of electronic services has forced governments all around the world to provide online services to their citizens and residents. The government of Saudi Arabia has also realized the need of such services and it is working on an accelerating pace to provide excellent electronic services infrastructure to its citizens. Internet is an exciting technological tool that requires innovative design in order to be accessible to everyone. The government of Saudi Arabia has taken a large number of initiatives to facilitate its citizens and residents by providing services online. However, online services sometimes are either unavailable or less useful due to incomplete information or functionality. The current research has been undertaken to evaluate the effectiveness of accessibility and usability of e-government websites of Saudi Arabia. The study will aid government agencies to improve websites to providing good and updated services to their citizens. A subjective assessments method has been used to carryout the study. The results of the study have been compared with web accessibility tools. This study investigates the issues that are required to make a website accessible and examines accessibility guidelines. It also evaluates the Saudi government websites in context of W3C Web Content Accessibility Guidelines. The present study also presents some suggestions for improving e-government websites to be more effective and beneficial to general public.
Keywords: Accessibility, E-government, Saudi Arabia, Saudi e-government, Saudi Websites, Usability
Journal/Conference: International Journal of Computer Networks and Internet Research
Volume: 10
Issue: 1
Submission Date: 3/7/2010 12:00:00 AM
Review Date: 3/24/2010 12:00:00 AM
Publishing Date: 4/25/2010 12:00:00 AM
Article Downloads: 522
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