Dr. Long-Sheng Chen received his Ph.D. degree in Industrial Engineering and Management from National Chiao Tung University, Hsichu, Taiwan in 2006, and his BS and MS degrees both in Industrial Management from National Cheng Kung University, Tainan, Taiwan in 1998 and 2000, respectively. He is currently an Assistant Professor with the Department of Information Management, Chaoyang University of Technology, Taiwan. His teaching and research interests include data mining, new service creation, and quality management.